We can't wait to welcome spectators to Trent Bridge for this week's LV= Insurance County Championship game between Nottinghamshire and Derbyshire.
Having monitored the uptake of tickets amongst paying members, we are now in a position to offer provision for staff to provide up to two tickets per day for your family or friends.
In line with the government’s roadmap out of lockdown, which provides detailed guidance for the staging of sporting events where spectators are present, our capacity will be restricted, match tickets must be claimed in advance and there are a number of measures with which we must comply.
There is, therefore, rather a lot of information that we need to share with you in order for your guests to secure seats and enjoy the matchday experience. We have outlined the key points below.
Psssssssssst! Be sure to remember that all tickets must be booked in advance of the day of the game. We cannot make tickets available for collection on the gate on the day. This is not a stipulation we’re merely imposing locally at Trent Bridge. It forms an integral part of the government public health guidance with which we have to comply.
We ask that your guests only claim tickets for days when they know they will attend, and that you let us know via email to firstname.lastname@example.org if a ticket is secured but circumstances change and it will no longer be in use. This will allow us to make seats available to others.
The experience, for the time being at least, will be different to normal – however, Trent Bridge remains the venue we all know and love and we can’t wait to welcome our spectators back.
In order to be compliant with government guidance, to keep those in attendance as safe as possible and to give ourselves the best chance of hosting more spectators moving forward, it’s really rather important that we get this right and your help will be greatly appreciated.
Summary of differences
Some of the most profound differences to the usual Trent Bridge experience for spectators are captured in short form below, but please do read on, forward this information to those who are attending with your tickets and suggest that they check out our code of conduct to be aware of the full details.
- No printed tickets left on the gate for collection on the day of the game
- Allocated seating within households or support bubbles only
- Name and contact details needed for all ticket bookers
- The requirement for social distancing throughout
- No access to the Pavilion building or its outdoor seating for your friends and family that attend
- No indoor facility available
- Entry and departure via a nominated gate
- Limited refreshments together with an invitation to bring your own
- No facility for cash sales with all outlets operating contactless payments
- Restricted capacity within toilet facilities
- More barriers, additional signage and restricted movement around the ground
- Ticket Office, library and Radcliffe Road reception closed
Securing your seats
For your friends or family to attend, they will need to reserve seats online at no cost – more about the process for which is outlined below.
You will have received an email from Trent Bridge email@example.com servicing you with a separate ‘single use promotion code’ for each day of the game, which you will be able to provide to your friends or family members in order for them to secure seats.
The email will include a link through to our ticketing site, meaning the most efficient method at your disposal will be to forward that email directly to the person who will be booking the seats. The site, however, is also available from any device simply by visiting tickets.trentbridge.co.uk.
Once on the ticketing site, the player and staff offer for the fixture will appear on screen after the promotion code has been applied.
The person securing the seats will need to open, log into or activate an online ticketing account in order to complete the transaction.
Once your guests have reserved their seat(s), they will receive a confirmation email and their ticket(s) will be stored within the ‘Account’ section of their ticketing account under the menu item ‘My Tickets’.
From here, they will be able to either print them at home or store them on their smartphones.
Kindly be sure to note that you will be serviced with a ‘single use promotion code’ for each day of the game. Only one transaction will be permitted with each code, meaning that all tickets for each individual matchday should be booked in one go.
If you are splitting your allocation of tickets for any given day across more than one household or support bubble, you will need to contact the Ticket Office via the details below.
This approach to complimentary tickets is new to us all, so please be assured that the assistance of our Ticket Office team is on hand on 0115 899 0300 (9.30am to 4.30pm Monday to Friday) or by email to firstname.lastname@example.org if required.
Bookers will select their seats from the live seating plan. The seats surrounding the booking will then be automatically blocked out in accordance with social distancing guidance.
Ticket holders will be asked to enter via a specific gate, to remain outside of ‘red zones’ such as the Pavilion and to comply with one-way systems and restrictions placed upon the numbers able to enter toilet locations at any one time.
The use of lifts will be prohibited or severely restricted in the interests of Covid safety.
Therefore, if bookers are not comfortable taking the stairs, we’d heartily advise them not to secure seats within the middle or upper tiers of the Radcliffe Road Stand.
If your guests wish to sit near to others, they should co-ordinate seat selections in separate bookings themselves, noting that a two-seat gap will automatically be imposed between each group. They will be asked to retain that gap and maintain a safe distance throughout the course of the day.
Important information regarding tickets
Please be aware that reserving a seat and gaining a ticket in advance is the only method by which your guests will be able to gain entry for this fixture. Entry without a valid ticket will not be permitted on the day of the game.
Match tickets will where possible be provided electronically for either printing at home or for smartphone fulfilment, to be presented at the designated gate.
All tickets will state the name of the booker and the gate via which to access the ground.
Gates will open at 10am and we are kindly requesting that all spectators arrive from that time and not before.
Catering facilities, parking and area closures
Unfortunately, in order to maximise space for the flow of people with social distancing intact, there will be no car or bicycle parking available on the ground.
Car parking is available on the Nottingham Forest Executive Car Park with advanced booking required. Car park passes, priced at £2, will be available to purchase in tandem with ticketing transactions.
Bicycle parking at the same location must also be booked in advance as per the above, but will be free of charge.
By way of reducing concourse traffic, catering options will be more limited than usual, and all outlets will be operating via cashless payments only.
Meanwhile, the Cricketers’ Suite on the first floor of the Radcliffe Road building will be closed.
All spectators will be permitted to bring their own food and drink. Our usual concession allowing members to bring up to one litre of wine or beer to County Championship matchdays if sitting in the seating areas of the Pavilion is being extended for this fixture to all areas of the ground. Kindly note, however, that glass will not be permitted.
Hand hygiene and social distancing remain of critical importance, and sanitisers will be positioned at various points around the ground, together with signage providing information that will assist spectators as they move around.
The Club Shop, situated beneath the back of the Radcliffe Road Stand, will be open, albeit with limits applied to the numbers that can enter at any one time.
Neither the Ticket Office, Radcliffe Road reception or library will be open throughout the duration of this game. If spectators have any questions on the day, their first port of call should be their nearest steward.
Visiting safely and comfortably
A spectator code of conduct can be found here, supplementing our usual ground regulations due to the unique nature of the current situation.
Subject to exemptions, face coverings will be compulsory for adults whilst moving around the venue. They will not be required whilst spectators are in their seats.
We would also advise bringing clothing for all eventualities, as wet weather cover may not be as readily available as on a regular matchday.
In order for us to comply with government guidance for the safe return of spectators, each spectator’s allocated seat must be the only seat they use throughout the day’s play.
When our visitors do need to move around the ground, we are requesting that they follow signage, maintain a safe distance and wear a face covering.
Please read our code of conduct carefully and should you require any further assistance, please don’t hesitate to email email@example.com or call 0115 899 0300 during office hours and our Ticket Office team will be delighted to assist you.