The small print

 

When you book your hospitality experience with us online, full payment will be taken during the booking process.

If you book directly with a member of our team, we will request that you either pay in full – or provide a 50% deposit – within 30 days of placing your booking.

The circumstances in which refunds can be made available are outlined within the policy below. In no other circumstances can monies be refunded.

If you have requested printed tickets, packs will be distributed approximately three weeks prior to the match. If you have requested e-tickets, they will be made available to download in good time for the game.

Kindly note that match tickets can only be issued once payment has been received in full.

Bookings of less than ten guests for the Sobers Hall, Derek Randall Suite, Boundary’s Edge Suite & Restaurant Six may be allocated space on a shared table.

Please ensure that alcohol consumption is limited solely to within the facility in which you are housed.

The bars within our hospitality facilities will close after the last ball of the day is bowled. Guests are kindly requested to vacate the facility 30 minutes after close of play.

Kindly note that we require all hospitality guests to drink responsibly and that any lack of decorum resultant from being under the influence of alcohol may result in being asked to leave the venue without a refund being provided.

Only bona-fide ticket holders will be permitted entry to hospitality facilities. It is not permissible to invite extra guests and any unauthorised person seeking access will be politely refused.

Smoking is only permitted in designated areas on the ground and is prohibited within all buildings and seating areas.

The dress code in hospitality areas is smart casual. Should you try to enter whilst wearing trainers, shorts or sportswear, we won’t be able to permit entry.

Do bear in mind that music, fireworks and other relevant frivolities may be incorporated as part of the entertainment on international matchdays. 

Due to the occasionally inclement British weather, play cannot always be guaranteed. However, your hospitality package will be available regardless of the state of play or weather conditions. 

If, however, your hospitality package is for a Test Match and the game has concluded prior to the day on which you are due to visit, you shall be entitled to a full refund.

All other circumstances in which a refund of the seat ticket element of your package will be offered, in line with ECB refund policies, are outlined below.

 

Refund Scheme – Test Match 2022 

If play is restricted or does not take place at the ground on the day for which this seat ticket is valid, you may claim a refund of only the match ticket value subject to there being:

(a) non admittance of spectators OR zero to 15 overs played - a full refund.

(b) 15.1 overs to 30 overs played - a 50% refund. In no other circumstances can money be refunded. 

 

Refund Scheme – Vitality International T20 2022

If play is restricted or does not take place at the ground on the day for which this seat ticket is valid, you may claim a refund of the match ticket value subject to there being:  

(a) non admittance of spectators OR zero to 10 overs are played and no result is obtained - a full refund; (b) 10.1 overs to 20 overs are played and no result is obtained - a 50% refund.  In no other circumstances can money be refunded. 

Please note that in the event of any refund being due, Nottinghamshire County Cricket Club will contact you to make the necessary arrangements.

 

In the event of a cancelled or reduced capacity event

We reserve the right to cancel your hospitality place(s) due to events beyond our reasonable control and/or should we believe it is reasonable to do so on health and safety grounds. If we cancel your hospitality place(s) in such circumstances, you will be eligible for a refund of the face value of the hospitality places(s). We have absolute discretion as to which hospitality places to cancel in a situation where reduced capacity at the venue results in a requirement to cancel a proportion of places. 

We reserve the right to impose health and safety related conditions which attendees must comply with (including but not limited to the provision of details of all attendees for test and trace purposes).  Any attendees refusing to comply with such conditions may have their hospitality places(s) cancelled, be refused entry or removed from the venue. 

We shall not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by an event beyond our reasonable control. Personal arrangements and expenditure, including travel, accommodation and other costs and expenses incurred by you relating to a match which have been arranged by you are at your own risk, and we shall not be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of a match for which you have purchased hospitality packages.