We have been working with the ECB and all 18 First-Class Counties to deliver the best possible plan for domestic cricket in a truncated 2020 season brought on by the COVID-19 pandemic.

The ECB recently confirmed the truncated men's domestic season in 2020 would consist of four-day and T20 competitions, beginning in August. This means we will need to wait a further year for our first taste of hosting the Royal London Cup Final.  

Ticket purchasers have been contacted via email and have the option to keep the value of their ticket(s) as credit to spend on seats at the 2021 Royal London Cup Final, or to receive a full refund.

We have collated the answers to a selection of frequently asked questions below. If your question isn’t answered, or if you haven’t received your email, kindly contact our friendly team by email at questions@nottsccc.co.uk.

I want to keep credit in my online account and receive priority access to tickets for the 2021 Royal London Cup Final. How do I do this?

No action is required. If we don’t hear from you before 11.59pm on Friday 24 July, the value of your ticket(s) will automatically be credited to your online account in due course.

The value of your purchase can be used against tickets for the 2021 Royal London Cup Final at Trent Bridge. We will contact you directly when the date of this fixture is confirmed.

Can I use my credit to purchase other products?

No. Credit within your ticketing account can only be used to secure seats for the 2021 Royal London Cup Final. It does not apply to membership, international or other domestic tickets or retail products.

I don’t want credit on my online account or priority access for 2021 tickets. How do I claim a refund?

Ticket buyers can of course claim a refund for the full value of their ticket(s). 

If you are a ticket purchaser and wish to obtain a refund at this stage, simply complete our online Ticket Refund Form before 11.59pm on Friday 24 July.

You will need your Booking Reference number to claim a refund, which can be found at the top of the email confirmation you will have received from either noreply@nottsccc.co.uk or questions@nottsccc.co.uk shortly after completing your purchase.

Details of the refund process have been sent to all ticket buyers via email. If you are yet to receive your email and you don't know what to do next, please contact us via refunds@nottsccc.co.uk.

If you do not complete our online form by Friday 24 July, you will automatically receive credit to your ticketing account, and the added benefit of priority access for next season's Royal London Cup Final will be bestowed in due course. 

However, a second refund window will be opened once the date of this fixture is confirmed, giving you a further opportunity to apply for a refund if it transpires that you cannot attend.

If you have any questions, kindly contact us by email via refunds@nottsccc.co.uk.

If I fill in the Ticket Refund Form, when will I receive my refund?

We’ll get the refund process moving as quickly as we can, but it may take a few weeks for us to work through our orders.

Via what method will I receive my refund?

Refunds will be issued directly to the original payment card.

If your card is no longer in use, or if you paid via an alternative method, we will contact you to arrange your refund. 

Can I claim credit for some of my tickets and claim a refund for others?

No. In order for us to administer the credit and refund process robustly, your tickets for the 2020 Royal London Cup Final will need to either be credited or refunded in their entirety. 

I have purchased car parking. Do I need to claim a refund for this?

Car parking will automatically be refunded to the original payment card. You need not take any action.

If your card is no longer in use, or if you paid via an alternative method, we will contact you to arrange your refund.