In line with the delay to the government's roadmap out of lockdown, our capacity will continue to be restricted until Monday 19 July.
Should you wish to visit Trent Bridge during the Outlaws' final two group-stage fixtures, you will now be required to claim match tickets at no cost in advance via the same process established for our previous T20 games this season.
Fixtures for which you should now claim tickets are as follows:
- Friday 9 July, Notts Outlaws v Yorkshire Vikings (6.30pm)
- Sunday 18 July, Notts Outlaws v Durham (4pm, or 6.30pm if on Sky)
We have outlined the key points below and compiled a Frequently Asked Questions document accordingly.
We ask that you only claim tickets if you are going to attend and let us know via email to firstname.lastname@example.org if you secure a ticket but your circumstances change and you are no longer able to join us. This will allow us to make seats available to others.
The experience, for the time being at least, will be different to normal – however, Trent Bridge remains the venue we all know and love.
In order to be compliant with government guidance, to keep you as safe as possible and to give ourselves the best chance of hosting more spectators moving forward, it’s really rather important that we get this right and your help will be greatly appreciated.
Summary of differences
If you haven't already joined us at Trent Bridge this summer, you will notice that a great deal will have changed in comparison to your previous visits to our historic home. Some of the most profound differences are captured in short form below, but please do read on and check out both the FAQs and our code of conduct so you’re aware of the full details.
- The need to claim a ticket at no cost at the earliest opportunity, in advance of the day of the game, as the only method of gaining entry.
- Allocated seating within household or support bubbles.
- The requirement for social distancing throughout.
- The Pavilion and all of its seating restricted to use by players, support staff and match officials only.
- Entry and departure via a nominated gate.
- More barriers, additional signage and restricted movement around the ground.
- No facility for cash sales with all outlets operating contactless payments.
- Restricted capacity within toilet facilities.
- Ticket Office, library and Radcliffe Road reception closed.
- Use of lifts severely restricted.
Securing your seat(s)
Your priority windows for each of these fixtures will close one week prior to the start of the game (Friday 2 July for the Yorkshire fixture, and Sunday 11 July for the Durham fixture).
It is entirely possible that we will be over-subscribed for these fixtures in relation to membership demand. We would, therefore, recommend securing your seats at the earliest opportunity.
Should you wish to attend, you will need to reserve your seat online at no cost.
You will need to be logged into your account in order to secure tickets, using the email address associated with your membership, and be clicked onto the 'Account' section in order to access your member exclusive offer.
If you are claiming tickets for more than one match, once the ticket(s) for the first game are in your basket, you will be able to click 'continue shopping' to also secure seats for the remaining games. Once you have done so, kindly remember that you'll need to return to the 'Account' section to access member tickets as opposed to the main 'Tickets' homepage.
Once you have reserved your seat(s), you will receive a confirmation email and your ticket will be stored within the ‘Account’ section of your ticketing account under the menu item ‘My Orders’.
From here, you will be able to either print them at home or download them to your smartphone in advance of your visit to Trent Bridge.
Kindly note that you will need to download your tickets and/ or car park passes, and either print them or send them to your phone, prior to arriving at the gates of Trent Bridge. Our stewards will not be able to accept an order confirmation email in place of a ticket or car park pass.
If you haven’t already activated your online ticketing account since our new system was launched in October 2020, you’ll need to do so here, by clicking 'reset your password or activate your account', as the first step to securing your ticket.
Our ticketing website will allow you to select where you wish to sit. The seats surrounding your booking will then be automatically blocked out in accordance with social distancing guidance.
You can log in to your ticketing account here.
You will be asked to enter via a specific gate, to remain outside of ‘red zones’ such as the Pavilion and to comply with one-way systems and restrictions placed upon the numbers able to enter toilet locations at any one time.
The use of lifts will be severely restricted in the interests of Covid safety. Therefore, if you’re not comfortable taking the stairs, we’d heartily advise you not to secure seats within the middle or upper tiers of the Radcliffe Road Stand.
Attending with fellow members/ Season Ticket holders in your household or support bubble
Every ticket will need to be allocated to a named member/ Season Ticket holder (one per ticket) and will not be transferable.
Should your household or support bubble contain fellow members or Season Ticket holders, and you wish to sit together, if you opt to secure your seats online, the friends and family functionality – found by clicking on the ‘Account’ option from the menu bar – will allow you to add them to your contacts.
You will need to assign seats to them at the ‘Order Summary’ stage after reserving the appropriate number of tickets.
Kindly note that it is the responsibility of each individual to comply with social distancing requirements by only booking a seat or seats within households or support bubbles – and not to mix with additional people during your time at the ground.
If you wish to sit near to friends or family who are not within your household or support bubble, you should co-ordinate your seat selections in separate bookings yourselves, noting that a two-seat gap will automatically be imposed between each group. Please retain that gap and maintain a safe distance throughout.
Tickets for guests
Guest passes will not, unfortunately, be available at this point as we are giving priority to our members and Season Ticket holders.
Subject to availability, once these priority windows come to an end, there may be an opportunity for those who have already purchased general admission tickets for the fixture to secure seats.
If you have already purchased tickets on behalf of guests, we would advise you to secure your own seat at no extra cost now. If you are then able to claim seats for your guest(s) within a later general admission purchasers’ window, you will be able to contact our friendly Ticket Office team and, so long as you are part of the same household or support bubble, we will endeavour to merge the two bookings. Kindly note, however, that this may not be possible.
In the event of insufficient capacity for general admission ticket purchasers to be allocated seats, they will be covered by a refund guarantee.
Important information regarding your tickets
Please be aware that reserving a seat and gaining a ticket in advance is the only method by which you will be able to gain entry for these fixtures.
Entry without a valid ticket will not be permitted on the day of the game and we request that you also bring along your Season Ticket card as it could be of assistance to us in the case of experiencing any difficulties.
Match tickets will where possible be provided electronically for either printing at home or for smartphone fulfilment, to be presented at the designated gate.
Your ticket will state your name and the gate through which you will be permitted access to the ground. Kindly note that, due to the need for robust contact tracing for Covid-19, Season Ticket holders must use their own tickets and not hand them over to others.
Gates will open at the following times:
- Outlaws v Vikings, Friday 9 July: 5.30pm
- Outlaws v Durham, Sunday 18 July: 3pm (or 5.30pm if on Sky)
We kindly request that you arrive from the stipulated time and not before.
Car parking, catering facilities and area closures
Unfortunately, in order to maximise space for the flow of people with social distancing intact, there will be no car or bicycle parking available on the ground.
Car parking (priced at £5) is available on the Bridge Field Car Park, situated on Bridgford Road 200 yards beyond Trent Bridge with both the ground and the car park on your left, with advanced booking required. Kindly note that all car park passes should be downloaded or printed prior to your arrival at the car park. Our stewards will be unable to accept an order confirmation email in place of a car park pass.
Bicycle parking at the same locations must also be booked in advance as per the above, but will be free of charge.
A number of catering outlets will be positioned around the ground with bar, snack and limited hot food provision available, all via cashless payments only. Kindly note, however, that the Cricketers’ Suite on the first floor of the Radcliffe Road building will be closed.
Spectators will be permitted to bring their own food and drink. However, glass containers will not be permitted and the importation of alcohol will be prohibited.
Hand hygiene and social distancing remain of critical importance, and sanitisers will be positioned at various points around the ground, together with signage providing information that will assist you as you move around.
The Club Shop, situated beneath the back of the Radcliffe Road Stand, will be open, albeit with limits applied to the numbers that can enter at any one time. Smaller retail units will also be available in the TBI Courtyard and to the rear of the Yu Energy Stand.
Neither the Ticket Office, Radcliffe Road reception or library will be open, therefore, if you have any questions on the day, please seek out your nearest steward or call our friendly team on 0115 899 0300.
Visiting safely and comfortably
A spectator code of conduct can be found here, supplementing our usual ground regulations due to the unique nature of the current situation.
Subject to exemptions, face coverings will be compulsory for adults whilst moving around the venue. They will not be required whilst you are in your seat, and feel free to remove them whilst consuming food and drink.
We would also advise bringing clothing for all eventualities, as wet weather cover may not be as readily available as on a regular matchday.
In order for us to comply with government guidance for the safe return of spectators, your allocated seat must be the only seat you use throughout.
When you do need to move around the ground, please follow signage, maintain a safe distance and wear your face covering.
Future contact from your club
If there are any changes in relation to our ability to welcome crowds for these fixtures, we will contact you at the earliest opportunity.
Details in relation to future matches will be further communicated in the coming weeks.
Please read our code of conduct and FAQ documents carefully and should you require any further assistance, please don’t hesitate to contact us via email@example.com and our friendly staff will be delighted to help.