We can’t wait to welcome our members to Trent Bridge for the opening two home fixtures of the 2021 Vitality Blast; against Birmingham Bears on Friday 11 June and against Derbyshire Falcons on Friday 18 June.
As the process for securing seats is somewhat different to usual, we have compiled a list of frequently asked questions to guide you through a process designed to make you feel safe and secure on your return to Trent Bridge.
I’m a 2021 member. How do I claim a ticket/tickets?
Log in to your online ticketing account at tickets.trentbridge.co.uk, or call 0115 899 0300 if you do not have one.
When transacting online, use the links on screen if you need to reset or activate your account.
You will need to be logged into your account in order to secure a ticket, using the email address associated with your membership, and be clicked onto the 'Account' section in order to access your member exclusive offer.
If you are claiming tickets for both matches, once the ticket(s) for the first game are in your basket, you will be able to click 'continue shopping' to also secure seats for the second game. Once you have done so, kindly remember that you'll need to return to the 'Account' section to access member tickets as opposed to the main 'Tickets' homepage.
Once you have reserved your seat(s), you will receive a confirmation email and your ticket will be stored within the ‘My Orders’ section of your ticketing account, which is accessible via the ‘Account’ menu item, for printing at home or downloading to your smartphone in advance of your visit to Trent Bridge.
Kindly note that the downloading of the tickets, together with either printing them or sending them to your phone, is something you will need to do prior to arriving at the gates of Trent Bridge.
Are members guaranteed a ticket?
It is entirely possible that we will be over-subscribed for this fixture in relation to membership demand. We would, therefore, recommend securing your seats at the earliest possible opportunity.
The exclusive window for our members to secure seats will come to an end at 12 noon on Tuesday 1 June, however, we would urge you to book your seat(s) as swiftly as possible if you wish to attend.
Subject to availability, you will be able to select where you wish to sit. The seats surrounding your booking will then be blocked out in accordance with social distancing guidance.
We ask that you only claim tickets if you are able to attend, and let us know via email to firstname.lastname@example.org if you secure a ticket but your circumstances change and you are no longer able to come. This will allow us to make your seat available to others.
Can I choose where I sit and who I sit with?
You will be able to select your seats in line with social distancing protocols which have been established for this fixture.
If you are booking online, link your account to that of other members of your household and/or support bubble using the ‘Friends and Family’ option within the ‘Account’ section.
Once you have linked your membership account to that of other members within your household and/or support bubble, then you may select adjacent seats and assign them to the fellow members within your group.
Our system will automatically surround you with empty seats to comply with venue safety guidance.
If you wish to sit near to friends or family who are not within your household or support bubble, you should co-ordinate your seat selections in separate bookings and we will automatically place a two-seat gap between your groups. Please retain that gap and maintain a safe distance.
In order to maintain a secure environment for players, support staff and match officials, the Pavilion building, Pavilion seating, the rear of the Pavilion and the nearby entry point to our venue will be closed to both members and non-members, and referred to as a ‘red zone’.
The use of lifts will be severely restricted in the interests of Covid safety. Therefore, if you’re not comfortable taking the stairs, we’d heartily advise you not to secure seats within the middle or upper tiers of the Radcliffe Road Stand.
I’m involved in a support bubble. Can we all attend together?
If you are part of a lawful support bubble in line with government guidance, you are permitted to attend as a group.
Can I secure seats on the day of the game or gain admission with my membership card?
No, all seats must be reserved in advance of the day of the game to enable us to safely prepare the ground for the fixture.
Tickets can be booked and obtained online and presented either on smartphone or having been printed at home. Information for those without access to either facility is listed within the final FAQ at the bottom of this guide.
Entry without a valid ticket will not be permitted and there will be no ticket collections on the day of the game.
We request that you also bring along your membership card as it could be of assistance to us in the case of experiencing any difficulties on the day.
I do not wish to attend this fixture, should I take any action?
If you are not intending to attend, you need take no action. You may wish to watch the match live via our streaming service at trentbridge.co.uk/live.
Can I bring a guest?
During the exclusive member window, we will be unable to provide access to tickets for guests, as we ensure that our members are given priority.
What should I do if I have already purchased a ticket on behalf of a guest?
Subject to availability, once the exclusive window for members comes to an end, there may be an opportunity for those who have already purchased general admission tickets for the fixture to secure seats.
If you have already purchased tickets on behalf of guests, we would advise you to secure your own seat at no extra cost as a member now. If you are then able to claim seats for your guest(s) within a later general admission purchasers’ window, you will be able to contact our friendly Ticket Office team and, so long as you are part of the same household or support bubble, we will endeavour to merge the two bookings. Kindly note, however, that this may not be possible.
In the event of insufficient capacity to seat all of those who have purchased tickets, general admission ticket holders are covered by a refund guarantee.
What time will gates be open?
Gates will open one hour prior to the start of play; 5.30pm for a 6.30pm start for the fixture against Birmingham Bears on Friday 11 June and 5pm for a 6pm start for the visit of Derbyshire Falcons on Friday 18 June.
In order to prevent unnecessary queues, please arrive from the time stipulated above and do so via the gate printed on your ticket.
Which gate should I use?
The gate through which you should enter the venue will be displayed upon your match ticket. In order for us to regulate the flow of people, not all gates will be open.
How much are tickets?
Tickets are available at no extra charge to 2021 members. Any remaining tickets made available to visiting members or non-members will cost:
£21 for adults, £15 for senior citizens, £15 for under 21s, £10 for under 16s and £45 for a family of four.
How do I secure a wheelchair position or a seat with disability or accessibility needs?
To secure a wheelchair position or to let us know about your disability or accessibility needs, please contact us via email@example.com or 0115 899 0300 and our friendly team will endeavour to help you.
Do I need to bring my own face covering and hand sanitiser?
Yes, please bring your own face covering, which we kindly request that you wear when arriving and moving around the ground.
A face covering is not required whilst in your seat, and please feel free to remove it whilst consuming food or drink.
If you forget or lose your face covering, have a chat with your nearest steward who will be able to assist you.
Hand sanitiser will be provided, but a bottle of your own might prove useful nonetheless.
Will I be permitted to swap seats, move around the stand and socialise within the venue?
Sadly, no. To ensure compliance with government guidance, your allocated seat must be the only one you frequent throughout. Please ensure that you maintain a safe distance between yourself and other groups throughout the course of the event.
Will food and drink be available at the ground?
A number of catering outlets will be positioned around the ground with bar, snack and limited hot food provision available, all via cashless payments only. Kindly note, however, that the Cricketers’ Suite on the first floor of the Radcliffe Road building will be closed.
If you are unsure as to the location of your nearest catering outlet, one of our friendly stewards will be delighted to assist you.
Members and non-members will be permitted to bring their own food and non-alcoholic drink. Kindly note, however, that supporters are not permitted to bring glass containers or alcohol into Trent Bridge on Vitality Blast matchdays.
Will toilet facilities be open?
Yes, toilet facilities will be open and signposted, albeit not in red zone areas such as the Hound Road concourse and the Pavilion.
Stewards will be on hand to guide you in relation to your nearest facility.
What about the Club Shop, Ticket Office and library?
The Club Shop, situated beneath the back of the Radcliffe Road Stand, will be open, albeit with limits applied to the numbers that can enter at any one time.
The Ticket Office, Radcliffe Road reception and library will be closed, however, if you have any questions on the day, please seek out your nearest steward.
Can I walk around the ground?
Limited movement between concourses will be permitted for the purposes of visiting the toilets, catering facilities and Club Shop.
We do, however, request that this is kept to a minimum, that you wear a face covering, follow directional signage and remain at least two metres apart from your fellow spectators.
Please bear in mind that the ground will become less an oval and more a horseshoe shape owing to the red-zoning of the Pavilion and Hound Road concourse.
Do I need to bring my membership card?
Yes please. Whilst your membership card alone will not grant you access for this fixture, we request that you bring it along as it could be of assistance in the case of experiencing any difficulties on the day.
You must bring your ticket to gain entry having stored it on your smartphone or printed it at home. Information for those without access to either facility is listed within the final FAQ at the bottom of this guide.
Is parking available?
Unfortunately, in order to maximise space for the flow of people with social distancing intact, there will be no car or bicycle parking available on the ground.
Car parking is available on the Bridge Field Car Park, situated on Bridgford Road 200 yards beyond Trent Bridge with both the ground and the car park on your left, with advanced booking required. Car park passes, priced at £2, will be available to purchase in tandem with your ticketing transaction.
Bicycle parking at the same location must also be booked in advance as per the above, but will be free of charge.
Will printed scorecards be available at the ground?
Sadly not, however, both of our electronic scoreboards will be in operation and you will have access to free Wi-Fi via _The Cloud. You will be able to follow the live scorecard via trentbridge.co.uk/live and we will make a completed scorecard available via downloadable PDF online in the days that follow the fixture.
Can I leave the venue and come back during the course of the match?
Yes, you will be permitted to leave and re-enter the ground. Please be sure to check-in with a steward on the gate as you leave, as they will need to scan out your ticket in order for you to be allowed back in without any issues.
How do I contact the ticket office on the day of the game?
Although the ticket office building will be closed, you will be able to book tickets for future matchdays online or get in touch by email at firstname.lastname@example.org or by calling 0115 899 0300. The phone line will be open from 9.30am until close of play.
Opening hours on non-matchdays are 9.30am to 4.30pm, Monday to Friday.
I am unable to book online, don’t have an email address, don’t have access to a smartphone or printer or have experienced issues using the system. Can you assist me to secure my tickets?
Yes, our ticket office phone lines are open Monday-Friday 9.30am-4.30pm. Please call 0115 899 0300 for assistance or email email@example.com.