Read on for our full terms and conditions, including information on:

Purchasing your tickets

A ticket-buying process has been created that will allow you to purchase with confidence that you will be guaranteed a refund if spectators cannot be admitted or the date of the match changes and you are unable to attend. 

 

In the event of a cancelled or reduced capacity event

  • We reserve the right to cancel your ticket(s) due to events beyond our reasonable control and/or should we believe it is reasonable to do so on health and safety grounds. If we cancel your ticket(s) in such circumstances, you will be eligible for a refund of the face value of the ticket(s) (which shall not include any initial booking / administration fee, if applicable, which shall be non-refundable). We have absolute discretion as to which tickets to cancel in a situation where reduced capacity at the venue results in a requirement to cancel a proportion of tickets. 
  • We reserve the right to impose health and safety related conditions which attendees must comply with (including but not limited to the provision of details of all attendees).  Any attendees refusing to comply with such conditions may have their ticket(s) cancelled, be refused entry or removed from the venue. 
  • We shall not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by an event beyond our reasonable control. Personal arrangements and expenditure, including travel, accommodation and other costs and expenses incurred by you relating to a match which have been arranged by you are at your own risk, and we shall not be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of a match for which you have purchased tickets.

Conditions of Sale

Tickets are sold subject to the regulations of Nottinghamshire County Cricket Club and the England and Wales Cricket Board.

Physical tickets are only valid if presented complete with the counterfoil.

Cricket is against ticket touting – you must not buy or sell tickets for more than face value. Any purchaser contravening this regulation will be prevented from purchasing tickets in the future.

If we reasonably suspect you have committed such a ticket touting offence, we will notify the ECB who may in turn notify other First-Class counties and the Marylebone Cricket Club and/or the relevant law enforcement authorities.  The information we share may include your personal details, information about the offence and about ticket purchases (including payment details).  We will use this to identify and prevent ticket touting offences and disorder at matches.

The ECB closely monitors online auction and ticket re-sale sites in conjunction with its host venues.  Any ticket which is being offered for sale or which is sold for more than its face value is in breach of the ticket’s terms and conditions and is liable to be cancelled.

This will result in the holder of such a ticket being refused admittance to, or being removed from, the ground. The venue reserves the right to request a ticket holder to verify his/her identity and to confirm the manner in which he/she came to be in possession of a ticket.  If you, as the original ticket applicant, have been allocated one or more tickets which you no longer require, you may only pass on any such ticket to a friend, family member or other person permitted by the relevant ticket terms and conditions, and on the condition that such transfer is for no more than its face value

Please see www.ecb.co.uk/toutsout for full re-sale/refund policy.

All tickets are issued by or on behalf of Nottinghamshire County Cricket Club.  Each Ticket is and shall remain at all times the property of Nottinghamshire County Cricket Club.

Kindly note that only Nottinghamshire members are permitted Pavilion tickets (subject to availability). Taking a seat in this area as a non-member, unless specific permission has been obtained from the venue, will put the ticket holder in breach of our terms and conditions. Non-members will not be permitted access to the ground with Pavilion tickets and any member purchasing tickets beyond their allocation will be contacted by the ticket office in order to arrange relocation to a public area of the ground. If relocation cannot be arranged in these circumstances, tickets will be cancelled. Member priority windows apply to holders of a bone fide membership for the 2022 season. It is not permitted for those without a valid membership to obtain tickets during these windows.

No person who is subject to a ban imposed and/or recognised by the ICC, the ECB or any other ICC Member as a result of a breach of any applicable ICC, ECB or other ICC member rules, regulations, codes or directives shall be permitted to enter the ground and any such person found within the ground on any matchday shall be liable to immediate removal from the ground.

Please note that the use of any cameras or mobile devices or any electronic equipment, for the recording, transmission or communication of match footage, details, statistics, images (on any platforms including but not limited to websites and social media) etc., is not permitted other than with the proper accreditation.

You can, however, take pictures for your own personal use, providing you do not use specialist equipment such as telephoto lenses, tripods or mono pods.

Accredited photographers will be present during the match and will be taking images for use on our printed marketing materials and digital channels. If you or anyone in your party would not like photographing, then please inform our photographer or your nearest steward.

Ticket prices include VAT - reg no 117743861. Refunds will only be permitted under the terms of the ECB Refund Scheme. 

Tickets are issued subject to Ground Regulations established by the venue and/or the ECB and the venue and/or the ECB shall be entitled to refuse admission to any ticket holder in reasonable circumstances and shall give written reasons if requested. A copy of the full Ground Regulations currently in force is available on the official website here…

Printed copies can be made available upon request.

The venue and the ECB reserve the right to change these conditions.

Please note that music and other entertainment are likely to be part of the entertainment package at major matches.

 

International Cricket: Change of Date Refund Policy

Please note that the ticket is purchased on the basis of known teams, format, venue and a provisional date. The date of the match may change. If that occurs, the new date will be communicated and you will be given two weeks in which to request a refund should you no longer wish to attend. Wherever possible, your email address will be used to contact you for this purpose.  If your contact details change, you must inform us via questions@nottsccc.co.uk or 0115 899 0300 or you may miss your opportunity to claim a refund.

In addition, please be sure to read the standard ticketing T&Cs as detailed in the ECB’s Major Match Day Refund Scheme, which are also in place to protect your purchase should there be any cancellation of matches or a requirement to restrict entry.  

 

Refund Policy: Test Match Cricket

For days 1 to 4 of the Test Match:  If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), the venue is unable to admit spectators for any reason (for example, due to Covid-19) OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played - a full refund; (b) 15.1 overs to 30 overs played - a 50% refund. In no other circumstances can money be refunded. 

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase or by BACS payment where possible.

In respect of tickets purchased at the ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the match date.  Please allow 30 days from the receipt of the claim for your refund to be processed. 

For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300. Further information is available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

This refund policy does not apply to day 5 of Test Matches. For Day 5 tickets, a full refund may be claimed on the value of the ticket only if there is no play.

 

Refund Policy: Vitality International T20 Cricket

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), the venue is unable to admit spectators (for example, due to Covid-19) OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 10 overs are played and no result is obtained - a full refund; (b) 10.1 overs to 20 overs are played and no result is obtained - a 50% refund.  In no other circumstances can money be refunded. 

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase or by BACS payment where possible.

In respect of tickets purchased at the ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the match date.  Please allow 30 days from the receipt of the claim for your refund to be processed.

For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300. Information is also available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

 

Refund Policy: Royal London International Cricket

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), the venue is unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played and no result is obtained - a full refund; (b) 15.1 overs to 30 overs played and no result is obtained - a 50% refund. In no other circumstances can money be refunded.

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase or by BACS payment.

For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300. Further information is available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

 

Refund Policy: Vitality Blast Cricket

If play is restricted to 9.5 overs or less and no result is obtained, you will be entitled to a full refund on your ticket. If your ticket has been purchased in advance, this will be refunded automatically to the relevant credit or debit card.

Tickets purchased on the gate can be returned to the ticket office for a full refund. Alternatively, you may prefer to exchange for any other home regular season match during the same season (subject to availability). 

If ten overs or more are played but no result is obtained, please feel free to exchange your match ticket for any other regular season match at Trent Bridge during the same season (subject to availability).

Kindly note, we require ticket exchanges to have been made in advance of the day of your chosen fixture.

This policy applies only to paid-for match tickets.

 

Refund Policy: Outlaws Season Ticket

If, in any given regular season Outlaws fixture, play is restricted to 9.5 overs or less and no result is obtained, you will be entitled to claim a complimentary match ticket for a regular season home match during the same season. 

You may wish to use this to collect a ticket for a day of County Championship cricket for yourself, or to claim an additional ticket for a friend or family member to attend a Vitality Blast or Royal London Cup fixture (subject to availability).

Kindly note, we require ticket exchanges to have been made in advance of the day of your chosen fixture.

This policy applies only to paid-for Season Tickets. 

 

Refund Policy: Vitality Blast Quarter-Finals

If over the course of the two days allocated for the match, play is restricted to 9.5 overs or less and no result is obtained, then you will be entitled to a full refund on your ticket. In no other circumstances can money be refunded.

This policy applies to paid-for match tickets only.

 

Refund Policy: Royal London Cup Quarter/Semi-Final stages

If over the course of the two days allocated for the match, play is restricted to 9.5 overs or less and no result is obtained, then you will be entitled to a full refund on your ticket. In no other circumstances can money be refunded.

This policy applies to paid-for match tickets only.

 

Refund Policy: Royal London Cup Final

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), the venue is unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played and no result is obtained - a full refund; (b) 15.1 overs to 30 overs played and no result is obtained - a 50% refund.  In no other circumstances can money be refunded. 

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase or by BACS payment.  

Please note that in the event that the final is not completed on the scheduled day, there is a reserve day (the following day).  In this event, your ticket will be valid for entry on the reserve day and you will still be entitled to claim your refund, if applicable.

For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300. Further information is available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

 

Robin Hood Beer and Cider Festival | Ticketing Terms and Conditions

*Kindly note that, whilst the festival is being ticketed by Nottinghamshire County Cricket Club as a service to the event organisers, these terms and conditions are that of CAMRA as opposed to that of Trent Bridge.

Purchasing tickets for the 2021 festival

After a year in which the Robin Hood Beer and Cider Festival wasn’t able to take place due to Covid-19 in 2020, tickets are available for the 2021 event following the lifting of government restrictions in relation to the pandemic.

We appreciate that buyers may still be harbouring a sense of uncertainty regarding whether restrictions may return later in the year.

However, you can purchase with confidence that you will be guaranteed the opportunity to claim a refund should the event be cancelled or if a reduction in capacity renders us unable to fulfil your ticket(s).

In the event of a cancelled or reduced capacity event

  • We reserve the right to cancel your ticket(s) due to events beyond our reasonable control and/or should we believe it is reasonable to do so on health and safety grounds. If we cancel your ticket(s) in such circumstances, you will be eligible for a refund of the face value of the ticket(s). We have absolute discretion as to which tickets to cancel in a situation where reduced capacity at the venue results in a requirement to cancel a proportion of tickets. 

  • We reserve the right to impose health and safety related conditions which attendees must comply with (including but not limited to the provision of details of all attendees for test and trace purposes). Any attendees refusing to comply with such conditions may have their ticket(s) cancelled, be refused entry or removed from the venue. 

  • We shall not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by an event beyond our reasonable control. Personal arrangements and expenditure, including travel, accommodation and other costs and expenses incurred by you relating to the event which have been arranged by you are at your own risk, and we shall not be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as the result of the cancellation, rescheduling or alteration of the festival.

In the event of testing positive for Covid-19

Should you incur a positive test for Covid-19 which renders you unable to attend our event due to the need for self-isolation, you will be able to claim a refund on your ticket.

Should you find yourself in this position, kindly contact the Trent Bridge Ticket Office by email to questions@nottsccc.co.uk – being sure to include your order number, the date(s) of your ticket(s) and evidence of the positive test for our records – and a refund will be provided.

Refund policy

Outlined above are the only circumstances in which a refund can be obtained.

 

I want to return a retail item

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied, we will be happy to offer a refund, exchange or replacement on goods returned to us within 30 days of receipt, provided that returned goods are in their original, unopened and unused condition. Your statutory rights are not affected. Instructions for return will also be included with your order.

Our return address is as follows:  
Nottinghamshire County Cricket Club (Shop)
Trent Bridge
Nottingham
NG2 6AG

 

Accessibility at Trent Bridge

All members of staff at Trent Bridge are here to help visitors to our venue have a marvellous time. We aim to fully understand the needs of each of our visitors to ensure we provide a positive experience for everyone. To discuss any particular needs you may have as a visitor, please give our friendly Ticket Office team a ring on 0115 899 0300 or email questions@nottsccc.co.uk.

For further information, please visit our Accessibility page, or get in touch with a member of our Ticket Office team via the contact details above.