Read on for our full terms and conditions, including information on:

 

Conditions of Sale

Tickets are sold subject to the regulations of Nottinghamshire County Cricket Club and the England and Wales Cricket Board.

Physical tickets are only valid if presented complete with the counterfoil.

Cricket is against ticket touting – you must not buy or sell tickets for more than face value. Any purchaser contravening this regulation will be prevented from purchasing tickets in the future.

If we reasonably suspect you have committed such a ticket touting offence, we will notify the ECB who may in turn notify other First-Class counties and the Marylebone Cricket Club and/or the relevant law enforcement authorities.  The information we share may include your personal details, information about the offence and about ticket purchases (including payment details).  We will use this to identify and prevent ticket touting offences and disorder at matches.

The ECB closely monitors online auction and ticket re-sale sites in conjunction with its host venues.  Any ticket which is being offered for sale or which is sold for more than its face value is in breach of the ticket’s terms and conditions and is liable to be cancelled.

This will result in the holder of such a ticket being refused admittance to, or being removed from, the ground. Ground owners may reserve the right to request a ticket holder to verify his/her identity and to confirm the manner in which he/she came to be in possession of a ticket.  If you, as the original ticket applicant, have been allocated one or more tickets which you no longer require, you may only pass on any such ticket to a friend, family member or other person permitted by the relevant ticket terms and conditions, and on the condition that such transfer is for no more than its face value

 Please see www.ecb.co.uk/toutsout for full re-sale/refund policy.

All tickets are issued by or on behalf of Nottinghamshire County Cricket Club.  Each Ticket is and shall remain at all times the property of Nottinghamshire County Cricket Club.

No person who is subject to a life ban imposed and/or recognised by the ICC, the ECB or any other ICC Member as a result of a breach of any applicable ICC, ECB or other ICC member rules, regulations, codes or directives shall be permitted to enter the ground and any such person found within the ground on the day of the match shall be liable to immediate removal from the ground.

Please note that the use of any cameras or mobile devices or any electronic equipment, for the recording, transmission or communication of match footage, details, statistics, images (on any platforms including but not limited to websites and social media) etc., is not permitted other than with the proper accreditation.

Ticket prices include VAT - reg no 117743861. Refunds will only be permitted under the terms of the ECB Refund Scheme. 

Tickets are issued subject to Ground Regulations established by the venue and/or the ECB and the venue and/or the ECB shall be entitled to refuse admission to any ticket holder in reasonable circumstances and shall give written reasons if requested. A copy of the full Ground Regulations currently in force is available on the official website here…

Printed copies can be made available upon request.

The venue and the ECB reserve the right to change these conditions.

Please note that music and other entertainment are likely to be part of the entertainment package at major matches.

 

Fixture Announcement Refund Policy

If you purchase international tickets ahead of dates being announced, we will contact you to confirm the fixture dates when they are released. You will then have 14 days to request a refund if you cannot attend the confirmed fixture date.

 

Refund Policy: Test Match Cricket

For days 1 to 4 of the Test Match:  If, for the day for which the ticket is valid, the venue is unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played - a full refund; (b) 15.1 overs to 30 overs played - a 50% refund. In no other circumstances can money be refunded. 

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase or by BACS payment. 

For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300. Further information is available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

This refund policy does not apply to day 5 of Test Matches.  For day 5 tickets, a full refund may be claimed on the value of the ticket only if there is no play because of adverse weather conditions or completion of the match.

 

Refund Policy: Vitality International T20 Cricket

If, for the day for which the ticket is valid, the venue is unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 10 overs are played and no result is obtained - a full refund; (b) 10.1 overs to 20 overs are played and no result is obtained - a 50% refund.  In no other circumstances can money be refunded. 

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase or by BACS payment.

For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300 telephone. Information is also available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

 

Refund Policy: Royal London International Cricket

If, for the day for which the ticket is valid, the venue is unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played and no result is obtained - a full refund; (b) 15.1 overs to 30 overs played and no result is obtained - a 50% refund. In no other circumstances can money be refunded.

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase or by BACS payment.

For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300. Further information is available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

 

Refund Policy: Vitality Blast Cricket

If play is restricted to 9.5 overs or less and no result is obtained, you will be entitled to a full refund on your ticket. If your ticket has been purchased in advance, this will be refunded automatically to the relevant credit or debit card.

Tickets purchased on the gate can be returned to the ticket office for a full refund. Alternatively, you may prefer to exchange for any other home regular season match during the same season (subject to availability). 

If ten overs or more are played but no result is obtained, please feel free to exchange your match ticket for any other regular season match at Trent Bridge during the same season.

Kindly note, we require ticket exchanges to have been made in advance of the day of your chosen fixture.

This policy applies only to paid-for match tickets.

 

Refund Policy: Outlaws Season Ticket

If, in any given regular season Outlaws fixture, play is restricted to 9.5 overs or less and no result is obtained, you will be entitled to claim a complimentary match ticket for a home match during the same season. 

You may wish to use this to collect a ticket for a day of County Championship cricket for yourself, or to claim an additional ticket for a friend or family member to attend a Vitality Blast or Royal London Cup fixture.

Kindly note, we require ticket exchanges to have been made in advance of the day of your chosen fixture.

This policy applies only to paid-for Season Tickets. 

 

Refund Policy: Vitality Blast Quarter-Finals

If over the course of the two days allocated for the match, play is restricted to 9.5 overs or less and no result is obtained, then you will be entitled to a full refund on your ticket. In no other circumstances can money be refunded.

This policy applies to paid-for match tickets only.

 

Refund Policy: Royal London Cup Quarter/Semi-Final stages

If over the course of the two days allocated for the match, play is restricted to 9.5 overs or less and no result is obtained, then you will be entitled to a full refund on your ticket. In no other circumstances can money be refunded.

This policy applies to paid-for match tickets only.

 

Refund Policy: Royal London Cup Final

If, for the day for which the ticket is valid, the venue is unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played and no result is obtained - a full refund; (b) 15.1 overs to 30 overs played and no result is obtained - a 50% refund.  In no other circumstances can money be refunded. 

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase or by BACS payment. 

Please note that in the event that the final is not completed on the scheduled day, there is a reserve day (the following day).  In this event, your ticket will be valid for entry on the reserve day and you will still be entitled to claim your refund, if applicable.

For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300. Further information is available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

 

In the event of a cancelled or reduced capacity event

  • We reserve the right to cancel your ticket(s) due to events beyond our reasonable control and/or should we believe it is reasonable to do so on health and safety grounds. If we cancel your ticket(s) in such circumstances, you will be eligible for a refund of the face value of the ticket(s). We have absolute discretion as to which tickets to cancel in a situation where reduced capacity at the venue results in a requirement to cancel a proportion of tickets. 
  • We reserve the right to impose health and safety related conditions which attendees must comply with (including but not limited to the provision of details of all attendees for test and trace purposes).  Any attendees refusing to comply with such conditions may have their ticket(s) cancelled, be refused entry or removed from the venue. 
  • We shall not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by an event beyond our reasonable control. Personal arrangements and expenditure, including travel, accommodation and other costs and expenses incurred by you relating to a match which have been arranged by you are at your own risk, and we shall not be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of a match for which you have purchased tickets.

 

I want to return a retail item

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we will be happy to offer a refund, exchange or replacement on goods returned to us within 30 days of receipt, provided that returned goods are in their original, unopened and unused condition. Your statutory rights are not affected. Instructions for return will also be included with your order.

Our return address is as follows:  
Nottinghamshire County Cricket Club (Shop)
Trent Bridge
Nottingham
NG2 6AG

 

Accessibility at Trent Bridge

All members of staff at Trent Bridge are here to help visitors to our venue have a marvellous time. We aim to fully understand the needs of each of our visitors to ensure we provide a positive experience for all our fans. To discuss any particular needs you may have as a visitor, please give our friendly Ticket Office team a ring on 0115 899 0300 or email questions@nottsccc.co.uk.

For further information, please visit our Accessibility page, or get in touch with a member of our Ticket Office team via the contact details above.