We can’t wait to welcome our members and Outlaws Season Ticket holders to Trent Bridge as Notts Outlaws begin the defence of their Vitality Blast crown.
In line with the government’s roadmap out of lockdown, our capacity will be restricted for the Outlaws’ opening two home fixtures of the season against Birmingham Bears (Friday 11 June) and Derbyshire Falcons (Friday 18 June).
Match tickets must be claimed at no cost by Outlaws Season Ticket holders in advance and there are a number of measures with which we must comply.
We have outlined the key points below and compiled a Frequently Asked Questions document accordingly.
We ask that you only claim tickets if you are going to attend and let us know via email to questions@nottsccc.co.uk if you secure a ticket but your circumstances change and you are no longer able to join us. This will allow us to make seats available to others.
The experience, for the time being at least, will be different to normal – however, Trent Bridge remains the venue we all know and love.
In order to be compliant with government guidance, to keep you as safe as possible and to give ourselves the best chance of hosting more spectators moving forward, it’s really rather important that we get this right and your help will be greatly appreciated.
Summary of differences
In comparison to your previous visits to our historic home, a great deal will have changed. Some of the most profound differences are captured in short form below, but please do read on and check out both the FAQs and our code of conduct so you’re aware of the full details.
- The need to claim a match ticket at no cost at the earliest opportunity, in advance of the day of the game, as the only method of gaining entry.
- Allocated seating within household or support bubbles.
- The requirement for social distancing throughout.
- The Pavilion and all of its seating restricted to use by players, support staff and match officials only.
- Entry and departure via a nominated gate.
- More barriers, additional signage and restricted movement around the ground.
- No facility for cash sales with all outlets operating contactless payments.
- Restricted capacity within toilet facilities.
- Ticket Office, library and Radcliffe Road reception closed.
Securing your seat(s)
It is entirely possible that we will be over-subscribed for this fixture in relation to member and Season Ticket holder demand. We would, therefore, recommend securing your seats at the earliest possible opportunity.
Should you wish to attend, you will need to reserve your seat online at no cost.
You will need to be logged into your account in order to secure a ticket, using the email address associated with your Season Ticket, and be clicked onto the 'Account' section in order to access your exclusive offer.
If you are claiming tickets for both matches, once the ticket(s) for the first game are in your basket, you will be able to click 'continue shopping' to also secure seats for the second game. Once you have done so, kindly remember that you'll need to return to the 'Account' section to access your tickets as opposed to the main 'Tickets' homepage.
Once you have reserved your seat(s), you will receive a confirmation email and your ticket will be stored within the ‘Account’ section of your ticketing account under the menu item ‘My Orders’.
From here, you will be able to either print them at home or download them to your smartphone in advance of your visit to Trent Bridge.
Kindly note that the downloading of the tickets, together with either printing them or sending them to your phone, is something you will need to do prior to arriving at the gates of Trent Bridge.
We would urge you to book your seat(s) as swiftly as possible if you wish to attend.
If you haven’t already activated your online ticketing account since our new system was launched in October 2020, you’ll need to do so here, by clicking 'reset your password or activate your account', as the first step to securing your ticket.
Subject to availability, our ticketing website will allow you to select where you wish to sit. The seats surrounding your booking will then be automatically blocked out in accordance with social distancing guidance.
You can log in to your ticketing account here.
Ticket restrictions
You will be asked to enter via a specific gate, to remain outside of ‘red zones’ such as the Pavilion and to comply with one-way systems and restrictions placed upon the numbers able to enter toilet locations at any one time.
The use of lifts will be severely restricted in the interests of Covid safety. Therefore, if you’re not comfortable taking the stairs, we’d heartily advise you not to secure seats within the middle or upper tiers of the Radcliffe Road Stand.
Attending with others within your household or support bubble
Every individual ticket will need to be allocated to a named member or Season Ticket holder and will not be transferable.
Should your household or support bubble contain fellow Season Ticket holders or members of the club and you wish to sit together, if you opt to secure your seats online, the friends and family functionality – found by clicking on the ‘Account’ option from the menu bar – will allow you to add them to your contacts.
You will need to assign seats to them at the ‘Order Summary’ stage after reserving the appropriate number of tickets.
Kindly note that it is the responsibility of each Season Ticket holder to comply with social distancing requirements by only booking a seat or seats within households or support bubbles – and not to mix with additional people during your time at the ground.
Guest passes will not, unfortunately, be available at this point as we are giving priority to our members and Season Ticket holders.
If you wish to sit near to friends or family who are not within your household or support bubble, you should co-ordinate your seat selections in separate bookings yourselves, noting that a two-seat gap will automatically be imposed between each group. Please retain that gap and maintain a safe distance throughout.
Subject to availability, once the exclusive window for members comes to an end, there may be an opportunity for those who have already purchased general admission tickets for the fixture to secure seats.
If you have already purchased tickets on behalf of guests, we would advise you to secure your own seat at no extra cost as a Season Ticket holder now. If you are then able to claim seats for your guest(s) within a later general admission purchasers’ window, you will be able to contact our friendly Ticket Office team and, so long as you are part of the same household or support bubble, we will endeavour to merge the two bookings. Kindly note, however, that this may not be possible.
In the event of insufficient capacity to seat all of those who have purchased tickets, general admission ticket holders are covered by a refund guarantee.
We are not anticipating any tickets for the opening two Vitality Blast fixtures at Trent Bridge going on general sale.
Important information regarding your tickets
Please be aware that reserving a seat and gaining a ticket in advance is the only method by which you will be able to gain entry for this fixture.
Entry without a valid ticket will not be permitted on the day of the game and we request that you also bring along your Outlaws Season Ticket card as it could be of assistance to us in the case of experiencing any difficulties.
Match tickets will where possible be provided electronically for either printing at home or for smartphone fulfilment, to be presented at the designated gate.
Your ticket will state your name and the gate through which you will be permitted access to the ground.
Gates will open at 5.30pm for a 6.30pm start on 11 June versus Birmingham Bears and at 5pm for a 6pm start on 18 June versus Derbyshire Falcons. We kindly request that you arrive from the stipulated time and not before.
Car parking, catering facilities and area closures
Unfortunately, in order to maximise space for the flow of people with social distancing intact, there will be no car or bicycle parking available on the ground.
Car parking is available on the Bridge Field Car Park, situated on Bridgford Road 200 yards beyond Trent Bridge with both the ground and the car park on your left, with advanced booking required. Car park passes, priced at £5, will be available to purchase in tandem with your ticketing transaction.
Bicycle parking at the same location must also be booked in advance as per the above, but will be free of charge.
A number of catering outlets will be positioned around the ground with bar, snack and limited hot food provision available, all via cashless payments only. Kindly note, however, that the Cricketers’ Suite on the first floor of the Radcliffe Road building will be closed.
Spectators will be permitted to bring their own food and non-alcoholic drink. Kindly note, however, that supporters are not permitted to bring glass containers or alcohol into Trent Bridge on Vitality Blast matchdays.
Hand hygiene and social distancing remain of critical importance, and sanitisers will be positioned at various points around the ground, together with signage providing information that will assist you as you move around.
The Club Shop, situated beneath the back of the Radcliffe Road Stand, will be open, albeit with limits applied to the numbers that can enter at any one time.
Neither the Ticket Office, Radcliffe Road reception or library will be open, therefore, if you have any questions on the day, please seek out your nearest steward or call our friendly team on 0115 899 0300.
Visiting safely and comfortably
A spectator code of conduct can be found here, supplementing our usual ground regulations due to the unique nature of the current situation.
Subject to exemptions, face coverings will be compulsory for adults whilst moving around the venue. They will not be required whilst you are in your seat, and feel free to remove it whilst consuming food and drink.
We would also advise bringing clothing for all eventualities, as wet weather cover may not be as readily available as on a regular matchday.
In order for us to comply with government guidance for the safe return of spectators, your allocated seat must be the only seat you use throughout.
When you do need to move around the ground, please follow signage, maintain a safe distance and wear your face covering.
Future contact from Trent Bridge
If there are any changes regarding our ability to welcome crowds for these fixtures, we will contact you at the earliest opportunity.
Details in relation to future matches will be further communicated in the coming weeks.
Please read our code of conduct and FAQ documents carefully and should you require any further assistance, please don’t hesitate to contact us via questions@nottsccc.co.uk and our friendly staff will be delighted to help.